Refund policy

We hope you love your purchase, but if something isn’t quite right, please review our returns policy below.

Returns Eligibility

  • You must contact us within 48 hours of receiving your order to request a return

  • Approved returns must be sent back within 7 days of delivery.

  • Items must be unused, unworn, and in their original condition, with all tags attached

  • Items showing signs of new wear, damage, odour, or alteration will not be accepted

How to Return

  1. Email us at  thebankarchivelondon@gmail.com within 48 hours of delivery, including your order number and reason for return.

  2. Once approved, we’ll provide return instructions.

  3. Items must be returned within 7 days of delivery.

Return Shipping

  • Return postage costs are the responsibility of the customer unless the item is faulty or incorrect

  • We strongly recommend using a tracked service, as we cannot be responsible for items lost in transit

Refunds

  • Once your return has been received and inspected, refunds will be processed within 5–10 working days

  • Refunds will be issued to the original payment method

  • Original shipping costs are non-refundable

Faulty or Incorrect Items

If you receive an item that is faulty or incorrect, please contact us within 48 hours of delivery with clear photos, and we’ll arrange a replacement or refund.

Non-Returnable Items

  • Sale or discounted items 

  • Custom or made-to-order items

  • Items returned outside the stated timeframes

Vintage & Archive Pieces

Please note that vintage and archive items may show signs of age or wear, which will be clearly stated in the product description and are not considered faults.

If you have any questions, feel free to get in touch - we’re always happy to help.